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*
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*
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| Severe |
An Apreso or EchoSystem server or capture device is offline or down causing an operational outage for the lecture capture platform. |
| High |
An Apreso or EchoSystem server or capture device is having a problem that is affecting normal operation but the system is at less than optimal levels. |
| Medium |
An issue with a feature or function of the Apreso or EchoSystem platform that does not affect normal business activities. |
| Low |
A general question or inquiry about the Apreso or EchoSystem platform. |
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